Slide 1:
Welcome to the AccessibilityOnline Webinar Series
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Slide 2:
Listening to the Webinar
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Slide 3:
Listening to the Webinar, continued
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Slide 4: 
Captioning
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Slide 5:
Listening to the Webinar, continued
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Slide 6:
Submitting Questions
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Slide 7: 
Customize Your View
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Slide 8:
Customize Your View continued
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Slide 9:
Setting Preferences
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Slide 10:
Technical Assistance
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Slide 11:
Accessible Retail Stores and Spaces: “Advanced Session” 
Presented by: Paul Beatty and Earlene Sesker

Slide 12:
Session Agenda
Alterations
Exterior
Interior
Questions

Slide 13:
Alterations §202.3 & F202.3
Standards apply based on:
planned scope of work 
technical feasibility
primary function areas/ path of travel

Slide 14:
Alterations
Within an altered space, standards apply to those elements that are altered 
(accessible route not required unless circulation paths altered or path of travel required)
Drawing of a lobby with altered elements (drinking fountain, fire extinguisher cabinet, and elevator call buttons) highlighted

Slide 15:
Alterations
Specific provisions for alterations located throughout standards                                         (refer to “alterations” or “existing facilities”) 

Slide 16:
Alterations
“Technical Infeasibility” =
Existing physical/site constraints that prohibit compliance
Example: removing fixture to create accessible stall conflicts with plumbing code

Slide 17:
Alterations: Path of Travel §202.4
Alterations to primary function areas require accessible “path of travel”:
accessible route (from site arrival
points, parking, building entrances)
restrooms
phones
drinking fountains

Slide 18: 
Alterations: Path of Travel
Example of “path of travel”
Path of travel shown extending from parking lot, public sidewalk, and transit stop on site to building entrance and including restrooms, drinking fountain, and public telephone on the route to the primary function area 

Slide 19:
Accessible Route Scoping §206 & F206  
At least 1 accessible route to:
  public streets and sidewalks
  accessible entrances to each tenancy
  accessible parking
  all public use and common use area on the site

Slide 20:
Accessible Routes
Image of accessible route between public sidewalks, passenger loading zones, and transit stops.

Slide 21:
Brick Pavers and Stamped Concrete on Accessible Routes
302.3 Openings. Openings … shall not allow passage of a sphere more than ½ inch (13 mm) diameter
Section 303:  Changes in Level
Elevation drawing of a vertical change in level ¼ inches (6.4 mm) max in height.  Plus an Elevation drawing of a change in level ¼ to ½ inches (6.4 - 13 mm) high that is beveled with a slope of 1:2.

Slide 22:
Accessible Parking
Drawing of a strip shopping building with perpendicular parking in front of the sidewalk with accessible parking spaces and aisle and curb ramp.

Slide 23:
Accessible Parking Scoping §208 & F208 
Exception for lots used exclusively for delivery and company fleet vehicles
Location: Where limited spaces serve several tenancies, place spaces on shortest route possible to all accessible entrances.

Slide 24:
Parking Spaces
AR must connect to access aisles at accessible parking spaces
Recommended:  connect AR to front of aisle to prevent travel behind parked cars
Image shows a perspective of a commercial building with a sidewalk and perpendicular parking spaces in front. A minivan is parked in the van accessible space with its ramp deployed and a man in a manual wheelchair is sitting in the access aisle. The non-van accessible parking space opposite the access aisle is empty. There are separate reserved parking signs in front of each space, and there is a curb ramp in the sidewalk directly in front of the access aisle. The curb ramp is approximately equidistance to accessible entrances in the scene.

Slide 25:
Parking Signs §216.5 & F216.5 
Accessible parking signs are not required for lots with 4 or fewer spaces (including accessible spaces).
Drawing of a small 4 space parking area in front of a convenience store. A van is parked in a space with a wheelchair user accessing the aisle. The accessible route is depicted.

Slide 26:
Accessible Parking “Don’ts”
Photo of a large trash dumpster set in the middle of the accessible parking space.

Slide 27:
Entrances
Drawing of the entrance to a small store showing an wheelchair user and her service animal opening the door. The maneuvering clearance is depicted on the ground.

Slide 28:
Entrances §206.4 & F206.4
Minimum Number
Diagram showing the required public entrances to a building.  At least 60% of public entrances.  At least 1` entrance from each elevated walkway or pedestrian tunnel.  At least 1 entrance serving each direct access from parking structures.  At least 1 entrance to each tenancy in a facility.

Slide 29:
Entrances
Automation of exterior doors recommended
Photo of a grocery store entrance with a fully automatic door being used by a wheelchair user.

Slide 30:
Doors, Doorways, Gates §404
Maneuvering Clearances
Drawing showing a trash can blocking the 18 inch maneuvering space to the side of a door and a person in a wheelchair being blocked from reaching the latch.
ADAAG figure depicting the space requirements for a swinging door with a front approach on the pull side.

Slide 31:
Doors in Series
48” min. separation between swing of doors
Person using wheelchair shown between two doors in series occupying maneuvering clearance at one door that is outside the swing of the other

Slide 32:
Interior

Slide 33:
More than the ADA Standards
Drawing showing a small store interior which is crowded with racks and items making entry difficult for a wheelchair user.

Slide 34:
Exempted Employee Work Areas §203.9 & F203.9
Not in ABA
106.5 Definitions.   
Employee Work Area. All or any portion of a space used only by employees and used only for work. Corridors, toilet rooms, kitchenettes and break rooms are not employee work areas.

Slide 35:
Example
Approach, Enter, and Exit
If 1000 sq. ft. or more, all circulation paths = accessible routes
Accessible means of egress
Wiring for visual alarms
Plan of a retail facility with a sales floor, rows of fitting rooms, toilet room, and the following areas highlighted as employee work areas:  area behind sales counters, office, stock room, and loading dock. 

Slide 36:
Interior Accessible Routes
Drawing of an accessible route from a store entrance through the and around various displays.

Slide 37:
Elevator Exceptions
Perspective cutaway drawing of the interior of a two story space in a small store.  The upper level is a mezzanine that looks over the main space below

Slide 38:
Clearances
48” min. separation between reduced clearances
Shown in plan view, the minimum clear width of walking surfaces is 36 inches (915 mm) minimum, but can be reduced to 32 inches (815 mm) for a length of 24 inches (610 mm) maximum, provided that the reduced width segments are at least 48 inches (1220 mm) apart.

Slide 39:
Clearances
Two alternative plan views are shown of an accessible route that has a 180 degree turn about an object less than 48 inches (1220 mm) wide.  In figure (a), the clear width is 42 inches (1065 mm) minimum approaching the turn, 48 inches (1220 mm) minimum at the turn, and 42 inches (1065 mm) minimum leaving the turn.  In figure (b), the clear width is 36 inches (915 mm) minimum approaching the turn, 60 inches (1525 mm) minimum at the turn, and 36 inches (915 mm) minimum leaving the turn.

Slide 40:
Clearances around Retail Fixtures §225 & F225
Accessible route connects:
•	1 of each type storage facility
•	All self-service shelving
Drawing of an accessible route through part of a clothing section in a department store.

Slide 41:
Must Make 180 Degree Turn
Plan view is shown of an accessible route that has a 180 degree turn about an object less than 48 inches (1220 mm) wide.  In figure (b), the clear width is 36 inches (915 mm) minimum approaching the turn, 60 inches (1525 mm) minimum at the turn, and 36 inches (915 mm) minimum leaving the turn.
Plan view is shown of four aisles running top to bottom with a horizontal aisle running across the top.  The aisle widths are 36 inches (915 mm) minimum.  Three objects between the four aisles are less than 48 inches (1220 mm) wide. 

Slide 42:
Queue Lines – Clear Width
Picture of two queue line posts attached by velvet rope
Elevation drawing of a vertical change in level ¼ inches (6.4 mm) max in height. 
Elevation drawing of a change in level ¼ to ½ inches (6.4 - 13 mm) high that is beveled with a slope of 1:2.

Slide 43:
Turning Space
Drawing showing a recommended 6o inch turning circle provided at the end of a dead-end aisle.

Slide 44:
Merchandise Shelving and Displays
Photo if the interior of a clothing store showing typical display racks and shelves.

Slide 45:
Storage §225 & F225
•	At least one of each type accessible
•	Lockers: 5% of each type accessible
		-  On accessible route
		-  Within reach ranges
•	Shelf service shelving: all on accessible route

Slide 46:
Reach Ranges §308
Max. Reach – 48” Min. Reach – 15” (forward & side)
ADAAG drawing of the forward reach viewed from the side.
ADAAG drawing of the side reach from the front view.

Slide 47:
Self Service Shelving
Reach ranges do not apply to self-service shelving
Drawing of a store employee retrieving an item from a high shelf from a power wheelchair user.
Drawing showing a wheelchair user getting an item from a drink case.

Slide 48:
Protruding Objects §204 & F204
A frontal view shows a person using a cane walking along a wall.  A wall-mounted object more than 27 inches (685 mm) from the floor protrudes no more than 4 inches (100 mm) from the wall surface.  An object overhead provides vertical clearance that is greater than 80 inches (2030 mm).
Portable clothing rack posted mounted.
Drawing of a blind pedestrian striking their head against an overhead obstruction.

Slide 49:
Protruding Objects
Scoping: Applies to each circulation path
Photo of the interior of a mall with landing of a free standing stair forming a protruding object.  Potted plant have been placed underneath to make the object detectable.

Slide 50:
What is a circulation path?
§ 106.5 
Circulation Path. An exterior or interior way of passage provided for pedestrian travel, including but not limited to, walks, hallways, courtyards, elevators, platform lifts, ramps, stairways, and landings.
Blind person using cane to detect doorway on corridor

Slide 51:
Protruding Objects and Retail Fixtures
A frontal view shows a person using a cane walking along a wall.  A wall-mounted object more than 27 inches (685 mm) from the floor protrudes no more than 4 inches (100 mm) from the wall surface.  An object overhead provides vertical clearance that is greater than 80 inches (2030 mm).
Two posts with a top rail extending 12 inches max from the posts and the two posts being 12 inches max apart, where the top rail is 27 to 80 inches high.
Clothing rack posted mounted.
Drawing clothing racks in a department store.  A green arrow points to the rack with a cabinet in front of it.  An orange arrow points to a rack which can be approach in a forward direction or parallel direction.  A blue arrow points to a fixed rack in a large alcove.

Slide 52:
Protruding Objects Queue Lines §204, F204 & 307
Two posts with a top rail extending 12 inches max from the posts and the two posts being 12 inches max apart, where the top rail is 27 to 80 inches high.
Drawing of two queue line posts connected by a top rail and middle rail.  The middle rail is shown to be 27 inches max in height.

Slide 53:
Sales and Service §227 & F227
Items addressed include: 
check-out aisle
sales and service counters
food service lines
queues and waiting lines

Slide 54:
Grocery Stores
Check-Out Aisles
Sales and Service Counters
Drawing of the interior of a grocery store showing both an accessible service counter and an accessible check-out aisle.

Slide 55:
Check-Out Aisles §227.2 & F227.2 
Scoping table from ADAAG for Check-Out aisles.  1-4 Check-out aisles requires minimum of 1 check-out Aisles to comply with 904.3
5-8 Check-out aisles requires minimum of 2 check-out Aisles to comply with 904.3
9-15 Check-out aisles requires minimum of 3 check-out Aisles to comply with 904.3
16 and over, 3 plus 20 percent of additional aisles

Slide 56:
Check-Out Aisles §904.3
Dispersion
exception where selling space under 5000 square feet – no more than one required to comply
altered check-out aisles - at least one until minimum number complies (227.2.1)

Slide 57:
Check-Out Aisles §904.3
•	Aisle §904.3.1
•	Counter §904.3.2
•	Check Writing Surfaces §904.3.3

Slide 58:
Checkout Aisle 
Key Pads & Check Writing Surface §227.2, F227.2 & 904.3 
Side reach height 48" max. above obstruction 34" max. high if reach depth 10" max.
A counter surface is shown in elevation with a maximum height of 38 inches (965 mm) above the floor or ground and with edge protection above the surface that is 2 inches (51 mm) high maximum.  An additional check writing surface is shown at 28 to 34 inches (710 - 865 mm) in maximum height.
A counter surface is shown in elevation with a maximum height of 38 inches (965 mm) above the floor or ground and with edge protection above the surface that is 2 inches (51 mm) high maximum

Slide 59:
Self Serve Check-Out Aisles 
Operable parts: §205, F205 & 309
Side reach 46" max. if reach depth over obstruction 34" max. high if reach depth greater than 10" (24" max.)
Drawing of a person in a scooter using a self-service check-out counter.

Slide 60:
Check-Out Aisles §904.3 
36” Min. Width
Wheelchair users using a credit card swipe at an accessible check-out counter.

Slide 61:
Sales and Service Counters §227.3 & F227.3
Scoping:  one of each type
Photo of a blind patron using the higher non-accessible service counter with the accessible lowered counter right next to it.
Drawing of a service counter using a parallel approach.

Slide 62:
Sales and Service Counters §904.4
Parallel Approach
Service counter with a maximum height of 36 inches (915 mm).
Forward Approach
Drawing of the required knee and toe space under an element.

Slide 63:
Sales and Service Counters
Exception in alterations when number of existing counters would be reduced 
Figure 904.4 (Exception)
Alteration of Sales and Service Counters
ADAAG drawing of the Alterations exception for sales and service counters.

Slide 64:
Service Counter – Depth
Same depth as the counter top
Counter A has two levels.  A higher level for employees and a lower level set at 36 inches (915 mm) maximum in height
Counter B has two levels.  A higher level for customers which is intended to be shown as more than 36 inches (915 mm) in height and a lower level for employees.
Counter C has one level set at 36 inches (915 mm) maximum in height.

Slide 65:
Service Counter – Width
•	36 inch minimum width
•	No merchandise and equipment
Person in wheelchair at lower service counter but lower portion has a cash register in it.

Slide 66:
Security Glazing §904.6
addresses communication issues 
telephone volume control §704.3

Slide 67: 
Food Service Lines §227.4 & F227.4
•	All food service lines must comply
•	Tray slide height: 28 to 34 inches
Photo of the interior of a cafeteria showing tray slides, salad bar, check out and seating.

Slide 68: 
Food Service Lines 
Self-Service Shelves
•	At least 50% of each type must be within an accessible reach range.
ADAAG drawings of the front and side view of the obstructed side reach.

Slide 69:
Dispensing Devices 
§227.4, F227.4 & 904.5
All dispensing devices for tableware, dishware, condiments, food and beverages must be within an accessible reach range
Drawing of a power wheelchair users using a side approach to a drink dispenser.

Slide 70:
Dispensing Devices §904.5.1
Photo of a person in a manual chair reaching over obstructions to try and get silverware and napkins in a food establishment.
Drawing of a scooter user using a side reach for condiments.

Slide 71:
Dining Surfaces §226 & F226
•	5 percent of standing or seating spaces
•	Dispersal
Drawing of the accessible route going through the movable tables in a restaurant with two wheelchair spaces provided.

Slide 72:
Dining Surfaces §902
Side view of table with knee and toe clearance under it.  Table height is 28 to 34 inches.
Side view of table with knee and toe clearance under it.  Table height is 28 to 34 inches.

Slide 73:
Dressing Rooms §222 & F222
•	At least 5% of each type
•	At least one of each type of coat hook and shelf
Alterations: If technically infeasible
Plan of a retail facility with a sales floor, rows of fitting rooms, toilet room, and the following areas highlighted as employee work areas:  area behind sales counters, office, stock room, and loading dock. 

Slide 74:
Dressing/ Fitting/ Locker Rooms
Door swing into turning space (if wheelchair space beyond swing)

Slide 75:
Benches §903
Figure of a wheelchair positioned at one end of a changing bench
Size: (42” min. long, 20”-24” deep)
clear floor space (parallel-short axis)

Slide 76:
Benches
Back support - new specifications
Figure of transfer bench with back support

Slide 77:
ATMs and Fare Machines §220 & F220
Access to 1 of each type at each location 
•	speech output
•	privacy 
•	input controls
•	display screen
•	Braille instructions (for speech mode)

Slide 78:
Vending Machines §228 & F228
Access to 1 of each type 
•	reach range
•	clear floor space
Photo of a vending machine with the clear floor space depicted on the ground in front for a parallel approach.

Slide 79:
Questions? 
You May Type and Submit questions in the Chat Area Text Box or press Control-M and enter text in the Chat Area

Slide 80:
U.S. Access Board
(800) 872-2253 (voice)
(800) 993-2822 (TTY)
E-mail: ta@access-board.gov
www.access-board.gov

Slide 81:
Continuing Education
AIA Provider Number: I017
LA CES Provider Name:  Great Lakes ADA Center
AICP Provider Name:  Great Lakes ADA Center
Course Title:  Accessible Retail Stores and Spaces:  Advanced Session
Course Number: GL20141106 November 6, 2014
Credits earned on completion of this course will be reported to AIA CES for AIA members and LA CES for those with an LA number. Certificates of Completion are available upon request.
This course is registered with AIA, LA CES, and AICP for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the professional organizations of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product.
Questions will be addressed at the conclusion of this presentation.

Slide 82:
Thank you for participating in today’s webinar 
Next scheduled session:  
“Accessible Emergency Transportable Housing”
December 4, 2014
www.AccessibilityOnline.org
877-232-1990 (V/TTY)